Terms of use

Luum® is a registered trademark of AHLUX ITALIA, with registered and administrative headquarters in MILAN, 20154, VIA CENISIO 36 – VAT number 11187280968 (hereinafter “AHLUX”), makes available to all users the possibility to purchase a through the Internet, the products of the Luum® brand (hereinafter the “Product”), through the website www.luum.it (hereinafter the “Site”).

1. General note

The Customer (hereinafter “Customer”) is invited to print or keep these General Conditions in the preferred manner. In the event of changes in the General Conditions, the purchase order, as specified in the following articles. 3 and 4 of these General Conditions (hereinafter “Purchase Order”) will apply the General Conditions published on the Site at the time the Order is sent by the Customer.

2. Offer to the public

The Products and their prices presented on the Site constitute an offer to the public in accordance with the procedures specified in the General Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site. The purchase contracts (hereinafter “Contracts”) stipulated on the Site are concluded with AHLUX.

3. Prices

The Price shown on the Site at the time the Order is sent is applied to the Products, without any consideration of previous offers or any subsequent price changes. Delivery costs (hereinafter “Delivery Costs”) are charged to the Customer and possibly highlighted in the Purchase Order (hereinafter “Purchase Order”).

4. Purchase Order

Purchase Orders G be through the order procedure (hereinafter “Order Procedure”) present on the Site. In order to proceed with the completion of the Purchase Order, the Customer may, alternatively, follow the following methods: in the event that the Customer is already registered on the site (hereinafter the “Site User”), it will be sufficient to enter their Login Site properties (username and password). In the event that the Customer is not a sufficient User of the Site, the required data, necessary to be able to make the Purchase, will be entered in the appropriate form. AHLUX reminds that the Customer, before proceeding with the Purchase, may at any time become a User of the Site by registering online. The Customer correctly concludes the Order Procedure if the Site does not show any error messages (the system cannot detect errors in reference to the data entered by the Customer in the field dedicated to billing and shipping addresses). The Purchase Agreement is concluded upon receipt of the Order by AHLUX. In this case AHLUX will acknowledge receipt of the Order by sending an order confirmation e-mail (hereinafter “Order Confirmation”) to the e-mail address supplied by the Customer. This Confirmation will summarize the selected Products, the relative Prices (including delivery costs), the address for delivery, the order number (hereinafter the “Order Number”). At the same time as the communication of the Order Confirmation, the amount corresponding to the Products will be charged to the Customer in case of payment by credit card / paypal. The Order Number, generated by the system and communicated by AHLUX, must be used by the Customer in any communication with AHLUX. It is possible that occasional unavailability of the Products offered will occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, AHLUX will notify the Customer.

5. Payment Method

The site itself can be made by following the payment instructions given. AHLUX will issue an accompanying invoice which will be sent together with the shipment of the goods.

6. Delivery methods and related costs

The delivery of the material, which will take place by courier, is subject to successful payment. The shipping terms must be considered indicative and not essential. Stocks: if at the passage of the courier the recipient, or a person in charge of him, is absent, a notice will be left and subsequently agreed by telephone at the address left during the online order entry phase, a second delivery appointment without any increase in cost. If this action is not successful, the material must necessarily return to the AHLUX headquarters. All further expenses and actions to take possession of the purchased items will be the responsibility of the recipient, including the costs incurred by AHLUX for the return of the goods.

7. Right of withdrawal

7.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if it qualifies as a “consumer” pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 no. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the Products.

7.2 The right of withdrawal referred to in Article 9.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to AHLUX ITALIA, with registered and administrative headquarters in MILAN, 20154, VIA CENISIO 36 – Italy, within 10 (ten) working days from receipt of the Products.

7.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service (info@ahlux.it). Once the return has been authorized, the Customer may return the Product to the following address: AHLUX ITALIA, Santo Stefano Ticino, 20010 VIA DONATORI DEL SANGUE 39 – Italy. Cash on delivery packages will not be accepted.

7.4 Once the Products have been received (and their integrity checked) AHLUX will, as soon as possible, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of the shipping costs that will remain permanently at the Customer’s expense.

7.5 The right of withdrawal referred to in Article 8.1 above cannot be exercised by the Customer in the event that the Products purchased consist of lighting fixtures that have been opened by the Customer or if the items being sold had been ordered and products expressly on the customer’s order.
In case of damage to the goods during the transport of the returned goods, AHLUX will notify the Customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to protrude promptly report to the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for its return, at the same time canceling the request for withdrawal.
AHLUX is not liable in any way for damage or theft / loss of goods returned by uninsured shipments.
In the withdrawal period referred to in Article 15, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will expire.

8. Non-payment – Retention of title

The Products ordered remain the property of AHLUX & nbsp; until the final and full payment of their price (pursuant to Art. 1523 et seq. of the Italian Civil Code). AHLUX reserves the right to claim the Products ordered in case of non-payment.

9. Complaints

Complaints for non-conformity of the Product (s) delivered with the order must be sent in writing directly to AHLUX, immediately after receipt of the goods.
The Customer must keep the original packaging and the delivery document.

10. Support services

The Customer may have information regarding the after-sales assistance services by contacting AHLUX through the channels listed in the “Contacts” section.

11. Legal guarantee

The Customer has the right to avail himself of the legal guarantee provided for in the Civil Code. This Warranty provides, among other things, that the Customer, under penalty of forfeiture, denounces to AHLUX any lack of conformity found in the product purchased within 8 (eight) days of discovery.
The legal guarantee referred to above is valid for a maximum period of 12 (twelve) months from the Delivery of the Product. Beyond this term, AHLUX, therefore, will not be responsible for the lack of conformity found by the non-Consumer Customer. In order to take advantage of the guarantee, it is necessary to show the purchase document.

12. Communications

Any communication can be addressed to AHLUX. using the contact channels listed in the “Contact Us” section of the Site at the addresses indicated above.

13. Jurisdiction

In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree .Lgs 22 May 1999 n. 185), any dispute related to these General Conditions, will be devolved to the exclusive jurisdiction of the Court of Milan.
Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the AHLUX General Conditions of Sale: 1-2-3-4-5-6-7-8-9-10-11-12.